The KALA Health Guarantee and Return Policy

KALA Health, Inc. guarantees the satisfaction of its products to all its customers. If a customer is not completely satisfied with a product that has been purchased directly from KALA Health within thirty (30) days from the date of purchase, they can return the unused portion of the product, postage prepaid, to KALA Health for a full product refund (less shipping and handling charges). A 100% refund will be granted if the product is returned within thirty (30) days of purchase. KALA Health  will not accept for return more than one of any particular product that has been opened. All authorized returns to the corporate office will receive refunds in approximately four (4) to six (6) days from acceptance of the merchandise by KALA Health. 

Exceptions

When large economy sizes of the same product are offered to give customers the option of savings by ordering a larger quantity. we encourage you to first try our smaller bottle size. Whenever more than one size of the same product is offered, we cannot accept returns on larger product sizes.  For example, Arthrix for Dogs and Cats is offered in small (60-tablets) and large (360 tablets) sizes.  Our return policy does not cover the large (360 tablet) bottles. Similarly, our 15-kg and 10-lbs MSM powder containers (also available in 1-lb containers) are non-refundable, as are our 500 and 1000 MSM capsules (available also in 250 capsule size); our 600-capsule Cordyceps bottles (available in 90 capsule size); our 360 tablets MSM/glucosamine/chondroitin (available in 120 tablet bottles); and our Dermatrix 180-tablet bottles (also available in 45 tablet bottles), are nonrefundable.

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KALA Health International bv
Obrechtstraat 422
2517 VK   The Hague
Netherlands
KvK Nr. 27269763

Telephone: 31 (0) 70 345-0290
Fax: 31 (0) 70 345-0311

This site was last updated on August 18, 2011

DISCLAIMER
The information contained in this site has been compiled from numerous studies, research papers and journals for the purpose of offering consumers and professionals information about our health and nutrition products. None of the information herein should be construed as a claim for cure, treatment or prevention of any disease. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. All matters regarding physical health should be referred to your own health care provider or other medical professional. The statements in this web site regarding dietary supplements have not been evaluated by the Food and Drug Administration. All rights reserved. No part of this web site may be reproduced in any manner for the public or private use without the written permission of KALA Health, Inc., except in the case of quotes embodied in critical articles or reviews. Entire site copyright 2002-2010.